Terms of service

Terms of Service

Last updated: 25 September 2026

1. Overview

Welcome to Pikozup!

These Terms of Service govern your use of our website and the purchase of products from Pikozup.

Throughout these terms, “we”, “us” and “our” refer to Pikozup. By visiting our website, browsing our products or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or making a purchase.

2. Online Store

Pikozup operates an online store powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with our store or its services.

You must provide accurate and complete information when placing an order.

3. Products and Descriptions

Pikozup offers children's products, including toys, educational products, creative activities, playtime products and kids' essentials.

We make reasonable efforts to display accurate product descriptions, images, colours, sizes and specifications.

However, actual product colours and appearances may vary slightly depending on your device, screen settings or the manufacturer's product presentation.

Product images and descriptions are intended to help customers understand what they are purchasing. Please review product descriptions, age recommendations, safety warnings and specifications before placing an order.

We reserve the right to update product descriptions and discontinue products where appropriate.

Nothing in this section limits your rights under applicable consumer protection laws.

4. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Prices, promotions and product availability may change without prior notice. Changes will not affect orders that have already been accepted, except where correction or cancellation is permitted by law.

The total price, including applicable delivery charges and other costs, will be displayed before you complete your purchase.

We accept the payment methods displayed at checkout. Payments are processed through the payment providers available on our Shopify store.

By submitting an order, you confirm that you are authorised to use the selected payment method.

We do not intentionally collect or store your full payment card details. Payment information is handled through the relevant payment service providers.

5. Orders and Acceptance

When you place an order, you are submitting an offer to purchase the selected products.

You will receive an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, payment issues, genuine stock unavailability or an obvious pricing error.

If we cancel an order after payment has been made, we will arrange a refund in accordance with applicable law.

We will notify you if there is an issue affecting your order.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery periods displayed on our website or communicated to you at checkout.

Delivery times are estimates and may be affected by courier operations, supplier availability, public holidays, weather or other circumstances.

We will communicate any significant delivery delays where reasonably possible.

If we are unable to deliver within the agreed period, your rights to cancel and receive a refund under applicable law will remain unaffected.

Please ensure that your delivery address, contact number and other shipping information are accurate when placing an order.

Pikozup is not responsible for delays caused by incorrect delivery information supplied by the customer, subject to applicable law.

For more information, please review our Shipping Policy.

7. Returns, Refunds and Exchanges

We want our customers to be satisfied with their purchases.

All returns, refunds, exchanges and cancellations are handled in accordance with our Return and Refund Policy and applicable South African consumer protection laws.

Nothing in these Terms of Service removes or limits any rights you may have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Please refer to our Return and Refund Policy for the applicable procedures and timeframes.

8. Children's Products and Safety

Pikozup sells products intended for children of different ages.

Parents and guardians are responsible for reviewing product age recommendations, instructions and safety warnings before allowing children to use a product.

Children should use products in accordance with the manufacturer's instructions and under appropriate adult supervision where recommended.

Small parts, batteries, magnets and other components may present safety risks for young children.

Please discontinue use of any product that appears damaged, defective or unsafe and contact us for assistance.

Nothing in this section excludes or limits any legal responsibility we may have for supplying unsafe or defective products.

9. Intellectual Property

All content on our website, including text, logos, graphics, designs, photographs and other materials owned by Pikozup, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy or commercially use our content without our prior written permission, except where permitted by law.

Product names, logos and images belonging to third-party manufacturers or suppliers remain the property of their respective owners.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, shipping companies and Shopify applications.

These services may be subject to their own terms, conditions and privacy policies.

We are not responsible for the content or policies of third-party websites that we do not control.

Your use of third-party services is subject to the applicable terms of those providers.

11. Privacy and Personal Information

We collect and process personal information necessary to operate our store, process orders, arrange delivery, provide customer support and meet our legal obligations.

Personal information may include your name, email address, telephone number, billing details and delivery address.

We handle personal information in accordance with our Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

By using our store, you acknowledge that your information will be processed as described in our Privacy Policy.

Please review our Privacy Policy for further details.

12. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability.

We reserve the right to correct errors and update information where permitted by law.

If an error affects an order you have placed, we will contact you and provide an appropriate solution in accordance with applicable law.

We will not use this provision to avoid obligations arising from an accepted order or your statutory consumer rights.

13. Limitation of Liability

To the extent permitted by applicable law, Pikozup will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for gross negligence, fraud, or rights and remedies available to consumers under applicable South African law.

We do not guarantee that our website will always be available, uninterrupted or error-free, although we will make reasonable efforts to maintain its operation.

14. Indemnification

You agree not to misuse our website or engage in unlawful activities that cause damage to Pikozup or other parties.

To the extent permitted by law, you may be responsible for losses directly resulting from your unlawful use of our website or violation of these terms.

Nothing in this section creates an obligation that is prohibited by applicable consumer protection laws.

15. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from purchases or use of our website will be handled in accordance with applicable South African law.

Nothing in these terms prevents you from exercising any statutory rights or using any applicable consumer dispute resolution process.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively and will not remove rights or obligations arising from previous transactions.

We encourage customers to review this page periodically.

17. Contact Information

For questions about these Terms of Service, orders or our products, please contact us:

Store name: Pikozup

Email: pikozup@gmail.com 

Website: pikozup.myshopify.com

 

Thank you for shopping with Pikozup!

Pikozup — Play. Learn. Grow.