Shipping policy
Shipping Policy
Last updated: 25 September 2026
At Pikozup, we want to make shopping for your little ones simple, convenient and enjoyable. This Shipping Policy explains how we process, ship and deliver your orders within South Africa.
1. Where We Deliver
Pikozup currently delivers to addresses within South Africa.
We aim to make our products accessible to families across the country, including major cities, towns and eligible regional areas.
Delivery availability may depend on your location and the courier services available in your area.
2. Order Processing Time
Orders are processed after payment has been successfully received.
Our estimated order processing time is 1–3 business days.
Business days exclude weekends and South African public holidays.
During busy periods, promotional events or periods of high order volumes, processing may take longer. We will communicate significant delays where reasonably possible.
3. Shipping and Delivery Times
Once your order has been processed and dispatched, delivery times will depend on your delivery address and the courier service used.
Estimated delivery times:
- Major cities and metropolitan areas: 3–7 business days.
- Regional and outlying areas: 5–10 business days.
These are estimates, not guaranteed delivery dates. Certain products, supplier arrangements or remote delivery locations may require additional time.
The applicable delivery estimate will be communicated at checkout or through your order confirmation where available.
4. Shipping Costs
Shipping charges will be displayed at checkout before you complete your purchase.
Any applicable free shipping promotions will be clearly communicated on our website and will be subject to the conditions stated in the promotion.
If an order qualifies for free shipping, no shipping charge will be applied to the qualifying delivery.
Please check the final order total at checkout before making payment.
5. Order Tracking
Where tracking is available, we will provide tracking information once your order has been dispatched.
You can use the tracking details supplied to follow your shipment through the relevant courier service.
Please allow some time for tracking information to become active after dispatch.
If you have not received tracking details within the expected processing period, contact our support team with your order number.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery information when placing an order.
Please double-check your name, phone number, street address, suburb, city and postal code before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We cannot guarantee that address changes can be made once an order has been processed or dispatched.
Additional charges resulting from incorrect address information may apply where permitted by law and communicated to the customer.
7. Delayed or Lost Shipments
Although we work with delivery partners to ensure orders arrive safely, delays may occasionally occur due to courier operations, weather conditions, public holidays, supplier delays or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery period, please contact us.
We will investigate the shipment with the relevant courier or supplier and assist you in resolving the issue.
Nothing in this policy limits your rights under applicable South African consumer protection laws, including your rights where goods are not delivered within an agreed or legally required period.
8. Damaged or Incorrect Deliveries
Please inspect your order upon arrival.
If you receive a damaged, defective or incorrect product, contact us as soon as possible with:
- Your order number.
- A description of the problem.
- Photographs or videos showing the issue, where possible.
We will review the matter and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.
Qualifying defective or incorrectly supplied goods will be handled in accordance with your statutory rights.
9. Multiple Shipments
Some orders may contain products supplied or dispatched from different locations.
If this applies to your order, your items may arrive in separate packages and at different times.
Where possible, we will provide relevant tracking information for each shipment.
You will not be charged additional shipping fees that were not disclosed and agreed to at checkout, except where permitted by law.
10. Contact Us
If you have questions about shipping, delivery or an existing order, please contact us:
Store name: Pikozup
Email: pikozup@gmail.com
Website: pikozup.myshopify.com
Please include your order number when contacting us so we can assist you efficiently.
Thank you for choosing Pikozup!
Pikozup — Play. Learn. Grow.